Head of Operation & People (m/f/d)

Your mission

In this critical position you will own the development, health, and execution of our critical pillars: how the company runs, and the people who run it. This is a hands-on leadership role that will lead to a seat at the leadership table and real influence on the direction of the company. 

You will own our internal operations, the processes, and executive reporting that keep NeuroNation running well as we grow, you will also act as the primary operational interface to our holding group. Simultaneously, you will set the talent strategy and run the searches that matter most; you'll own retention and the day-to-day of people operations; and you'll be senior enough to represent People and Operations topics in our reporting to the holding group. It's a build role: you'll shape these functions from the ground up.

What you'll own

• Talent strategy & function-building: Define how NeuroNation attracts, assesses and hires. Improve or build the processes, playbook and team - starting with hiring an office and talent coordinator / junior recruiter.

• Hands-on full-cycle hiring: Personally run searches for our most critical and hardest-to-fill roles, from intake to offer.

• Employee retention & engagement: Own initiatives that keep our people growing and staying - from onboarding through development, feedback culture and retention strategy.

• People operations: Run the employee lifecycle and core HR processes smoothly and compliantly, in coordination with the wider team.

• Leadership partnership & management team: Work along the management team and bring People topics into strategic decisions.

• Shareholder reporting and coordination: Support recurring reporting to our holding group - covering headcount, hiring metrics, and related people and business topics

• Employer brand & candidate experience: Own how candidates and employees experience NeuroNation, and how we show up in the Berlin and digital-health talent markets.

• Internal processes & operational excellence: Map how work actually flows across the company, find where it breaks, and rebuild it. Own the operating cadence  planning cycles, goal setting, management meetings, decision-making structures  and make sure they produce results rather than overhead.

• Shareholder & group reporting: Own recurring reporting to our holding group  business KPIs, headcount, hiring metrics, budget performance, and operational updates. Be the reliable single point of contact for group requests, and translate between what the group needs and what the business can deliver.

• Manage the Customer Care team: Drive performance, mentor team members, and ensure our customers receive top-tier support.

• Governance, compliance & internal controls: Maintain sound internal controls, purchasing and approval policies, payroll processing, expense management, contracts, and vendor relationships.

Your profile

• 10+ years  experience in Administration, or Human Resources

• Strong background in people management (Recruiting &  People development),process improvement, financial and company reporting.

• Track record of building or significantly shaping a function and ready to build and lead a small team.

• Breadth across both recruitment and people operations / retention - comfortable owning the full employee lifecycle, not only hiring.

• A genuine player-coach: strategic enough to sit on the management team, hands-on enough to run searches and processes yourself.

• Strong stakeholder management at leadership level; experience reporting to a board, group or holding structure is a plus.

• Languages: Fluent English and German is mandatory, given people operations, employment-law context and group reporting.

• Berlin-based, available for hybrid work.

Nice to have

• Experience in healthtech, medtech, regulated/digital-health (DiGA), or deep-tech environments.

• Familiarity with Personio or a comparable HR/ATS system.

• Experience setting up employer branding, structured interviewing, or people processes from scratch.

Why us?

• A leadership role with a real mandate to build, in a 15-year, mission-driven company with a profitable B2C product and a certified medical DiGA.

• Flexible working hours with core hours, and up to three days remote per week.

• An office at Gendarmenmarkt with a roof terrace, events, snacks and drinks.

• A bespoke onboarding program to get you up to speed on our products, teams and organization quickly.

• Flat hierarchies, an open feedback culture, and room for initiative and creativity.

• Work that shapes how millions of people care for their minds every day.

We are an equal-opportunity employer. We welcome applications from everyone regardless of background, and we make hiring decisions based on qualifications, experience, and fit for the role.