Principal Software Engineer - Zalando Payments (all genders)

THE ROLE & THE TEAM

Reporting directly to the Director, you will move beyond a single team’s scope to provide hands-on technical leadership for the entire department while also influencing engineering strategy, technical standards, and culture at the organizational level. You will be responsible for the architecture of the systems built within this area, serving as a key partner for Product and Engineering Management to ensure technology enables departmental objectives and business value. You will play a pivotal role in driving project delivery with an "agent-augmented delivery" concept, shaping how our engineering teams integrate autonomous agents into the software development lifecycle.
As a Principal Software Engineer, you own and drive technical design creation for mid-to-large scale projects, factoring in scale, reliability, and architectural constraints. You are a proactive member of the Principal Engineering Community, leveraging insights from across Zalando to set technical direction and raise the bar for engineering excellence within your department.

WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)

• Own technical design and end-to-end delivery of departmental projects. Drive the creation of robust technical designs for mid-to-large scale initiatives and maintain direct ownership of the implementation phase, taking an active, hands-on part in the development bearing sometimes full responsibility for implementation and delivery of robust, high-quality solutions across the entire project lifecycle.

• Partner with leadership to drive hands-on product solutions. Act as the primary technical point of contact for Product and Engineering Management, translating departmental objectives into concrete, deliverable software solutions through active participation in the development lifecycle.

• Execute through high-impact, hands-on engineering. Tackle the toughest engineering problems via significant code contributions, prototyping, and deep-dive troubleshooting to de-risk complex product features and maintain codebase mastery.

• Lead "agent-augmented delivery" through practical implementation, ensuring the successful integration of autonomous agents and AI-assisted workflows directly into our engineering teams' daily delivery cycles.

• Strengthen departmental expertise through coaching and paired delivery. Onboard and mentor engineers by working alongside them on critical paths, acting as a Talent Champion while ensuring technical excellence in shared codebases.

• Drive operational excellence through active systems improvement. Proactively lead improvements in systems and processes, moving beyond reviews to implement enhancements that bolster production readiness and architectural scalability.

• Drive cross-departmental and organizational initiatives: Collaborate with other Principal Engineers and leadership to shape technical strategy, standards, and engineering culture at the organizational level.

WE’D LOVE TO MEET YOU IF

• You are comfortable taking end-to-end ownership of mission-critical engineering initiatives and building a deep understanding of departmental domains quickly.

• Customer focus drives your problem solving approach. Your deep understanding of engineering excellence required in building customer-facing products at scale enables you to guide delivery, unblock projects through hands-on work.

• Experience in agentic systems, AI-driven SDLC, or autonomous agent integration within engineering organizations.

• You are a proactive technical leader who builds deep understanding of new domains quickly and brings others along. You embrace end-to-end ownership and have guided teams through mission-critical engineering initiatives, creating clarity and enabling others to do their best work.

• You have exceptional leadership and communication skills, with clear proof points for inspiring teams and influencing technical and non-technical stakeholders at all levels.

• You have shaped and contributed to company-wide strategy and led teams through the aligned change management journey.

• AI is more than a buzzword to you, backed by concrete examples of how you leveraged new tools and methods to take delivery, quality, or engineering excellence to the next level.

• Proven experience developing solutions for regulated financial institutions or the payments/fintech space.

• You have a proven track record of reporting to a Head of Engineering (or higher) and initiating impactful technical improvements across a department.

OUR OFFER

Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.

• 27 days of holiday a year to start for full-time employees (+1 day for every calendar year up to 30 days)

• 40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners

• Family support, including counselling and dedicated services for parents and carers

• Company pension scheme

• Employee shares programme

• Health and wellbeing options, including Wellhub

• Mental health support and coaching

• Development through our training platform and biannual peer-to-peer review

• 2 paid volunteering days a year

• Relocation assistance (subject to prior agreement)

INCLUSIVE BY DESIGN

If you think you have what it takes, we encourage you to apply even if you don't meet every single requirement. You may just be the right candidate for this or other roles!
At Zalando, our vision is to be the leading pan-European ecosystem for fashion and lifestyle e-commerce – one that thrives on diversity and is truly inclusive by design. We believe that diverse teams fuel innovation and creativity, and we actively seek out talent from all backgrounds.
We actively seek to reduce bias in our hiring and employment processes, focusing on your qualifications, skills, and contributions.

To support this, we kindly ask that you refrain from including personal details such as your photo, age, or marital status in your CV, ensuring a fair and equitable evaluation based solely on your abilities and potential.
We are committed to providing an exceptional and accessible candidate experience for everyone. If you require any accommodations to support you throughout the hiring process, please let us know – we are here to assist you.
Discover more about our commitment to creating a diverse and inclusive workplace: https://jobs.zalando.com/en/our-culture/diversity-and-inclusion