Staff Product Designer - (Logistics, Customer)

Company Description

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in around 65 countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We push hard, learn quickly and stay human along the way. It’s this wonderful mix of high performance and real community that makes Delivery Hero a place where ambition and belonging grow side by side. If you’re curious, collaborative and ready to dive deep into meaningful work, you’ll fit right in.

Job Description

Test fast. Learn faster. As a Staff Product Designer, you’ll shape how millions of customers track their orders across 70+ countries and brands including Talabat, foodpanda, PedidosYa, Glovo and HungerStation. You’ll own the order tracking experience from first idea to launch, and set its direction across the Delivery Hero group of consumer apps.

Our mission in the Customer Product Line design chapter in Logistics is to balance the needs of internal users and customers with business goals and technical feasibility. We turn that balance into solutions that drive positive business outcomes. You’ll join the Order Tracking team, working with researchers, product managers and engineers.

In our Logistics Team, you’ll tackle high-impact challenges that make last-mile delivery efficient, affordable, and sustainable. Your work will directly improve experiences for riders, end customers, and merchants across the globe. Each enhancement you contribute will help Delivery Hero optimize delivery operations, supporting expansion into new areas like grocery and retail.

• Own and revamp the order tracking experience end to end, from ideation to launch, so it is intuitive, visually compelling and technically feasible.
• Use research insights, user feedback and A/B test results to refine the order tracking journey.
• Contribute to and refine the product roadmap, prioritising features that improve engagement and the delivery experience.
• Co-create with researchers, product managers and engineers, and facilitate workshops and design sprints to align teams.
• Champion visual design, interaction design and accessibility, and contribute to the design system so the experience stays consistent across platforms.
• Mentor other designers and help build a culture of continuous improvement and user-centricity.

Qualifications

• 5+ years as a product designer, designing complex platforms (app experience is essential).
• Experience contributing to design systems.
• Strong visual design skills and a user-centric mindset.
• Strategic thinking, including workshop facilitation and design metrics analysis.
• Proficiency in Figma and prototyping tools.
• Clear communication and stakeholder management skills, with a collaborative approach that motivates others.

Nice to have

• Experience designing B2C products.
• Experience with animation concepts.

Additional Information

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week

• We offer 27 days holiday with an extra day on 2nd and 3rd year of service

• We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.

• Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation & Gym. 

• Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank,  Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan

• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers and Food Vouchers. 

• Wondering what relocating to Berlin is like? In this article, we’ve put together 10 things you should know about moving to Berlin  and how Delivery Hero can support you. You can also visit our relocation hub and check out more information about moving to Berlin.

• Ready to prepare for your interview? Check out the list of the 5 most common interview questions and answers created in collaboration with our recruiters.

Heads up: exact benefits may look a little different for intern, working student, fixed-term, and part-time roles.

Ready to join our team? If you’re excited to grow, collaborate and be part of the world’s leading delivery platform, we’d love to hear from you. Apply today!

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you.

We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just let us know with an email to our Inclusion Officer at inclusion@deliveryhero.com.

You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.