Senior Manager, Software Engineering - (Consumer)

Company Description

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in around 65 countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We push hard, learn quickly and stay human along the way. It’s this wonderful mix of high performance and real community that makes Delivery Hero a place where ambition and belonging grow side by side. If you’re curious, collaborative and ready to dive deep into meaningful work, you’ll fit right in.

Job Description

Clear goals. Strong teams. Real results. As a Senior Manager, Software Engineering, you'll lead the domain that decides what millions of customers see across Delivery Hero brands every day, from vendor and product swimlanes to ranking, personalisation and ML serving. You'll lead through a team of engineering managers, set an 18-month direction with your product counterpart, and build a delivery system that runs without you on the critical path.

The Global Recommendations and Ranking domain builds and runs the services that serve, rank and orchestrate recommendations for many Delivery Hero brands. We work closely with data science, ML engineering, product and platform teams.

At Delivery Hero, you'll shape the global consumer experience for millions of users. Your work will have a direct impact on how we attract and retain customers, creating data-driven, personalized interactions that keep them coming back. As part of our Consumer Team, you'll enhance customer satisfaction and drive global growth and profitability through innovative projects.

• Lead the domain's engineering squads through the managers who report to you, with a delegation framework of clear priorities and shared success measures
• Set direction with your product counterpart: co-own the domain vision and mission, and turn tribe goals into domain goals with an 18-month horizon
• Grow and coach your engineering managers, hire strong new ones where needed, and prepare the domain for performance reviews together with your people partner
• Sponsor the migration from legacy recommendation services to a unified global platform, holding the line on shared components, model reuse and technical KPIs
• Keep cross-squad delivery on track: detect blockers and dependencies early, escalate outside the domain when needed, and use delivery metrics to find and fix inefficiencies
• Run the domain with discipline: documented and reviewed engineering practices, reliability and incident learning, the domain budget (together with your Director), and security vulnerabilities resolved within SLA

Qualifications

• Several years of engineering leadership, including managing managers or leading three or more squads, with a track record of scaling impact through others
• Hands-on experience shipping and running recommendation, ranking, search or personalisation systems in production, with enough depth to challenge design decisions on real-time inference, model serving, feature pipelines and experimentation, in a stack like ours (Go, Python, Kubernetes, AWS and GCP, event streaming)
• Strategy and goal setting: you turn a fuzzy business problem and a tribe goal into a realistic multi-quarter roadmap and keep many stakeholders aligned to it
• People leadership: you have grown engineers into managers, attracted top talent, and handled performance management at domain scale
• Delivery and operational excellence: you measure a domain with standard delivery and technical KPIs, improve them without micromanaging, and have tracked a budget alongside a senior leader and defined a security approach for production services
• Partnership as an equal with Product, Data Science, Platform and Operations, and clear communication in written and spoken English

Nice to have

• Experience migrating legacy services to a shared platform across multiple brands or markets
• Experience with feature stores, vector databases or large-scale A/B experimentation platforms
• Background in search, ranking, personalisation or relevance engineering in food delivery, e-commerce or marketplaces
• Experience applying LLMs and agentic tooling to engineering workflows and customer-facing products

Additional Information

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week

• We offer 27 days holiday with an extra day on 2nd and 3rd year of service

• We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.

• Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation & Gym. 

• Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank,  Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan

• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers and Food Vouchers. 

• Wondering what relocating to Berlin is like? In this article, we’ve put together 10 things you should know about moving to Berlin  and how Delivery Hero can support you. You can also visit our relocation hub and check out more information about moving to Berlin.

• Ready to prepare for your interview? Check out the list of the 5 most common interview questions and answers created in collaboration with our recruiters.

Heads up: exact benefits may look a little different for intern, working student, fixed-term, and part-time roles.

Ready to join our team? If you’re excited to grow, collaborate and be part of the world’s leading delivery platform, we’d love to hear from you. Apply today!

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you.

We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just let us know with an email to our Inclusion Officer at inclusion@deliveryhero.com.

You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.