Associate Principal, Product Operations, Enterprise Device Management - (Vendor)

Company Description

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in around 65 countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We push hard, learn quickly and stay human along the way. It’s this wonderful mix of high performance and real community that makes Delivery Hero a place where ambition and belonging grow side by side. If you’re curious, collaborative and ready to dive deep into meaningful work, you’ll fit right in.

Job Description

Exciting challenges. Quick decisions. Real users waiting. As an Associate Principal, Product Operations (Enterprise Device Management), you’ll own the global fleet of Android devices that restaurants use to receive and manage orders. You’ll keep configurations, rollouts, and support running smoothly across all our markets, and help shape where our device ecosystem goes next.

The Global Vendor Operations team is made up of smart, driven people from around the world who work closely with our entities to help every local and regional operations team perform efficiently. We support senior management and local teams in keeping operations running smoothly. We also track how restaurant partners experience our products and services globally, and turn those insights into feature requirements for the product roadmap.

As part of our Vendor Team, you’ll be the driving force behind the success of thousands of restaurants, shops, and local businesses. Your contributions will empower vendors with advanced tools to manage their operations, boosting their visibility and reach. Every feature you help build will create growth opportunities for businesses of all sizes, strengthening Delivery Hero’s ecosystem and impact.

• Own our global restaurant device fleet, from allocation and provisioning to lifecycle management across all markets, and own the Key Results and initiatives that improve it, aligned with stakeholders on shared quarterly goals.
• Operate and enhance our Device Management ecosystem (Android OS and devices), covering configuration, enrollment, policy and compliance management, account setup, incident and ticket troubleshooting, device support, and country-specific change requests.
• Plan and run global software rollouts, including app updates, firmware upgrades, staged rollouts, rollback strategies, and post-deployment monitoring, and validate Android devices, firmware versions, and MDM configurations before release. Own projects that improve cost or efficiency.
• Independently manage mid- and senior-level stakeholders across global and local operations teams, and work with the MDM Product Owner to develop integrations with internal systems and improve operational workflows.
• Contribute to the product roadmap with analysis, stakeholder perspectives, and domain expertise.
• Guide the day-to-day work of junior team members, share best practices beyond your own scope, and build transparency through documentation, knowledge bases, training materials, and efficient ticketing processes. On-call support for our global user base is part of the role when required.

Qualifications

• 6+ years of relevant experience managing large-scale Android device environments, including both consumer and B2B devices.
• In-depth knowledge of an MDM platform, ideally SOTI MobiControl.
• A solid understanding of networking technologies and concepts, including TCP/IP, VPNs, Wi-Fi, and mobile network connectivity.
• Proven ability to manage stakeholders independently at mid and senior levels in a global, multicultural environment.
• You work well in a fast-paced environment and adapt quickly as priorities change.
• You are analytical, independent, and communicative, with fluent English.

Nice to have

• Hands-on experience with other enterprise-scale MDM solutions, such as VMware Workspace ONE / AirWatch or Ivanti / MobileIron.
• Additional languages.

Additional Information

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week

• We offer 27 days holiday with an extra day on 2nd and 3rd year of service

• We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.

• Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation & Gym. 

• Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank,  Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan

• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers and Food Vouchers. 

• Wondering what relocating to Berlin is like? In this article, we’ve put together 10 things you should know about moving to Berlin  and how Delivery Hero can support you. You can also visit our relocation hub and check out more information about moving to Berlin.

• Ready to prepare for your interview? Check out the list of the 5 most common interview questions and answers created in collaboration with our recruiters.

Heads up: exact benefits may look a little different for intern, working student, fixed-term, and part-time roles.

Ready to join our team? If you’re excited to grow, collaborate and be part of the world’s leading delivery platform, we’d love to hear from you. Apply today!

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you.

We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just let us know with an email to our Inclusion Officer at inclusion@deliveryhero.com.

You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.