Associate Analyst, Business Operations - (Fixed Term) (Labeling Operations, Consumer)

Company Description

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in around 65 countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We push hard, learn quickly and stay human along the way. It’s this wonderful mix of high performance and real community that makes Delivery Hero a place where ambition and belonging grow side by side. If you’re curious, collaborative and ready to dive deep into meaningful work, you’ll fit right in.

Job Description

Learning nonstop. Innovation on tap. As an Associate Analyst you'll run the day-to-day of our labeling operations: planning capacity across concurrent projects, owning guidelines and quality standards, and working with partner teams such as Talabat and PedidosYa. The labeled data you oversee feeds the Search and Recommendation systems that serve millions of requests every day.

The Labeling Operations team sits in the Consumer Discovery organization and produces the labeled data behind Search, Recommendation and Intent Collection. Together with a team of around 14–16 interns, we set the guidelines, tooling and quality standards that keep that data consistent. We work closely with external partner teams at Talabat and PedidosYa.

At Delivery Hero, you'll shape the global consumer experience for millions of users. Your work will have a direct impact on how we attract and retain customers, creating data-driven, personalized interactions that keep them coming back. As part of our Consumer Team, you'll enhance customer satisfaction and drive global growth and profitability through innovative projects.

• Plan capacity across concurrent labeling projects and drive weekly and monthly prioritization.
• Scope and set up labeling projects end to end, maintain and evolve the guidelines, and advise stakeholders on labeling standards.
• Review work quality and process compliance, and report results to stakeholders.
• Act as the main point of contact for external partner teams such as Talabat and PedidosYa.
• Onboard new labelers and support hiring by reviewing candidate case studies and planning capacity for new joiners.
• Label data hands-on when the team needs it.

Qualifications

• Bachelor's or Master's degree (completed or in progress) in a related field such as Business, Finance, Accounting or Engineering.
• Fluency in spoken and written English and Spanish.
• Ability to work accurately with large amounts of data and documents, with strong attention to detail.
• Strong organization and communication skills, and experience working with different stakeholders.
• Experience defining guidelines or rules for large projects.

Nice to have

• Experience with data labeling tools.
• Experience working with Talabat or PedidosYa teams, and a good understanding of their markets.
• General knowledge of food culture and traditions.

Additional Information

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week

• We offer 27 days holiday with an extra day on 2nd and 3rd year of service

• We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.

• Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation & Gym. 

• Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank,  Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan

• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers and Food Vouchers. 

• Wondering what relocating to Berlin is like? In this article, we’ve put together 10 things you should know about moving to Berlin  and how Delivery Hero can support you. You can also visit our relocation hub and check out more information about moving to Berlin.

• Ready to prepare for your interview? Check out the list of the 5 most common interview questions and answers created in collaboration with our recruiters.

Heads up: exact benefits may look a little different for intern, working student, fixed-term, and part-time roles.

Ready to join our team? If you’re excited to grow, collaborate and be part of the world’s leading delivery platform, we’d love to hear from you. Apply today!

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you.

We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just let us know with an email to our Inclusion Officer at inclusion@deliveryhero.com.

You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.