Senior Quality and Compliance Manager (All Genders)

Company Description

With over 25 years’ experience, plus the same enormous passion and ambition we had on day-one, we’re trailblazers in the pet e-commerce industry. Our solutions make over 12 million customers genuinely happier – and that’s something we really care about. We work together to continually adapt; embracing change and the challenges it brings so that we can keep doing better. Join us and discover a place where your potential meets your passion for pets. That’s the power of plus.

Job Description

We are looking for a Senior Quality and Compliance Manager to oversee the compliance and quality assurance of our non-food pet products. The ideal candidate will ensure that all products meet regulatory standards and company policies.

Responsibilities:

• Review and organize technical documentation for consumer and pet products.
• Manage and register non-conformities and complaints.
• Collaborate with various departments to identify and resolve quality issues.
• Support internal own-brand product development teams.
• Review information/claims in instruction manuals, packaging and on the website.
• Support with internal implementation of new regulations (i.e. green claims, packaging, batteries).

Qualifications

• Degree in Engineering, Science, or a related field.
• Previous experience in a similar role, preferably in the retail sector.
• Knowledge of product quality norms, certifications, and standards.
• Strong analytical skills and attention to detail.
• Ability to work effectively in a team and communicate well.
• Proficiency in English at a C1 level is essential.
• Experience in project management.

Additional Information

Headquartered in Munich, with offices across Madrid, Krakow, Wroclaw, London and Vienna, we collaborate because we genuinely love working together - so you’ll be at the heart of an incredible, multinational team. We trust each other to get the job done, which means you’ll benefit from hybrid working, spending 60% of your time in the office and 40% at home. There’s an option to work for 20 days abroad in approved countries too.

Add to that development opportunities that help you to shape your own career path, excellent training and support, wellbeing offers, subsidised transport or bike leasing, plus 20% discount across all our products, and you’ll begin to get a sense of what sets us apart. Find out more about the specific benefits at your local office in our blog posts.

A note on compensation: We believe in being transparent about salary ranges. The range shown reflects the full scope that the role can grow into over time, depending on experience, skills, and impact. Most offers are positioned around the midpoint of the range, ensuring a fair and consistent approach across our teams.

At zooplus, we believe in equal opportunity and support everyone to fulfil their potential. We recognise the power of listening and learning from each other and embrace diversity and inclusion of all.

#LI-Hybrid