Customer Service Specialist (all genders)

ABOUT YOU SE & Co. KGHamburgFull-timePosted 2026-10-18

The appABOUT YOU Online Fashion Shopby ABOUT YOU SE & Co. KG · 10M+ installs (Android) · 53 open roles →

In context

This ad doesn't state the pay. None of ABOUT YOU's 52 ads state it; across all app companies it's 8%.
ABOUT YOU has 53 open app roles right now, 15 more than on 9 Oct (38).
All 7 customer support jobs at app companies in Hamburg →

You will solve complex customer inquiries, claims, and high-level complaints via email with absolute autonomy and zero direct phone contact as true Last-Level Support
Root out issues using extended system permissions and collaborate directly with key internal partners across Finance, Tech, and Legal to craft sustainable solutions
Turn everyday case insights into action by driving continuous improvements alongside cross-functional teams
Partner with our QA team to monitor, evaluate, and elevate the performance standards of our external partners
Build and maintain clear English-language documentation to ensure critical operational insights are captured and shared seamlessly across the team
Take full accountability for special initiatives, complex edge cases, and high-visibility projects from day one

Source: hiring system of ABOUT YOU SE & Co. KG, last checked 2026-11-06. You apply directly with the company.