Customer Service Manager - Product Implementation & Controlling (all genders)

ABOUT YOU SE & Co. KGHamburgFull-timePosted 2026-10-18

The appABOUT YOU Online Fashion Shopby ABOUT YOU SE & Co. KG · 10M+ installs (Android) · 53 open roles →

In context

This ad doesn't state the pay. None of ABOUT YOU's 52 ads state it; across all app companies it's 8%.
People & HR ads from app companies that state a yearly salary mostly pay €47,000 to €86,000 (median €73,500, from 9 ads on the board).
ABOUT YOU has 53 open app roles right now, 15 more than on 9 Oct (38).
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Manage implementation, optimization, and innovation projects, collaborating with external partners where required and coordinating closely with internal stakeholders
Design, configure, and maintain the Customer Service systems landscape, including the integration of various interfaces and reporting solutions
Analyze operational business drivers and derive measures to optimize both the customer experience (CX) and agent experience (AX)
Ensure the reliable operation and availability of applications and systems
Own the documentation, continuous improvement, and rollout of best practices, guidelines, and operational standards
Independently plan and execute functional testing and quality assurance (QA) activities
Act as a key point of contact for external vendors and cross-functional internal teams

Source: hiring system of ABOUT YOU SE & Co. KG, last checked 2026-11-06. You apply directly with the company.