Customer Service Manager - Process & Tooling Projects (all genders)

ABOUT YOU SE & Co. KGHamburgFull-timePosted 2026-10-18

The appABOUT YOU Online Fashion Shopby ABOUT YOU SE & Co. KG · 10M+ installs (Android) · 53 open roles →

In context

This ad doesn't state the pay. None of ABOUT YOU's 52 ads state it; across all app companies it's 8%.
ABOUT YOU has 53 open app roles right now, 15 more than on 9 Oct (38).
All 7 customer support jobs at app companies in Hamburg →

Lead the implementation, rollout, and continuous optimization of new technologies, strategic initiatives, and customer service tools across the customer service ecosystem
Own the end-to-end planning, structuring, and execution of strategic projects to improve customer service systems, processes, and operational efficiency
Drive the evolution of customer support by translating strategic initiatives into scalable operational solutions
Act as the central point of contact between operational stakeholders (Controlling, BPOs, Team Leads) and technical teams (IT, Product, Developers), ensuring clear communication and alignment
Analyze operational bottlenecks, gather business requirements, and translate them into actionable project scopes and technical requirements
Coordinate testing, documentation, and the rollout of new features and system enhancements, ensuring internal teams and external partners are prepared for change
Evaluate new software solutions, external service providers, and digital tools to continuously improve and future-proof the customer service landscape

Source: hiring system of ABOUT YOU SE & Co. KG, last checked 2026-11-06. You apply directly with the company.